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Overview

Service Advisory Notices

April, 10, 2014

Heart Bleed Exploit: Utopia Systems has assessed that the Heart Bleed Exploit does not affect our servers. Our windows servers do not use OpenSSL which is the technology that Heart Bleed uses to capture sensitive information. In addition, our Linux Web Hosting server uses OpenSSL version 0.9.8 which is not affected by the exploit.

Although the chances are minimial, it is important to note that if you use the same password with an affected site and your Utopia account then we suggest changing your password. For Exchange customers, this can be done by logging into Outlook Web Access, choosing Options, and Change Password.

Please check this list of popular, affected sites.

 

 

Service Health Information:

Service Area

Health Status

Network/ISP Connection

Excellent

Hosted Exchange Servers

Excellent

Hosted SharePoint Servers

Excellent

Hosted Web Servers

Excellent

Co-location Network

Excellent

 

*Click here to see service level definitions


 

 

Utopia Customer Support Portal

Our customer support portal contains important information about issues related to using Utopia’s hosted services, including user setup documents and a Knowledgebase with search capability.  The portal can be accessed at the following location: https://support.utopiasystems.net.

Any valid Utopia username and password will grant you access to it. (If prompted, click yes for the security warning)

 

 QuickLinks to Support Help

 

End User Support (Help Desk) By Email or Phone:
Monday through Friday, 8 a.m. to 8 p.m. ET

Email: support@utopiasystems.net
Phone: 302.250.4225

Critical Server Support or Emergency Help (24 Hours)*:

Email Page: 911@utopiasystems.com
Note: Indicate customer name on subject line, and contact phone on first line of message.

Phone: 302.250.4225